Terms of Service

1. Service Description

Fork & Go provides a multi-restaurant food ordering and delivery marketplace. Customers can select dishes from one or multiple partner restaurants in a single checkout experience.

2. Multi-Restaurant Orders & Pricing

• Sub-Cart Grouping: Orders containing items from multiple restaurants are split into separate sub-cart orders to ensure timely preparation and logistics tracking.
• Delivery Fees: Multi-restaurant orders incur a nominal multi-restaurant logistics add-on fee to cover additional pickup stops.
• Operating Hours & Pre-Orders: If an order includes items from a restaurant that is currently closed, clear notice and estimated opening times will be displayed. Preparation begins once the restaurant opens.

3. Payment & Orders

Payments are accepted via Mobile Money (MTN MoMo, Airtel Money), Credit/Debit Card via Pesapal, or Cash on Delivery where applicable. Orders are confirmed upon payment approval or cash order placement.

4. Cancellations & Refunds

• Customer Cancellations: Orders may be cancelled prior to kitchen preparation. Once a restaurant begins preparing your order, cancellation fees may apply.
• Missing or Incorrect Items: If an item is missing or damaged upon delivery, please notify customer support within 2 hours of delivery for a refund or store credit evaluation.

5. Merchant & Rider Conduct

All partner restaurants and delivery riders operate under strict safety, hygiene, and service level guidelines. Misconduct or compromised order quality will result in partner suspension.

6. Governing Law

These terms are governed by the laws of Uganda. Any disputes shall be resolved through friendly mediation or local jurisdiction courts.

7. Account Deletion

To request deletion of your account and data, submit a request via our Account Deletion Page.